Empowering Patients with Unmatched Care and Clear Costs

The Pillars of Excellence Behind ChristianaCare’s Success

At the heart of ChristianaCare's achievement lies a steadfast dedication to excellence in patient care and operational transparency. Janice Nevin, M.D., MPH, president and CEO of ChristianaCare, emphasized the importance of informed decision-making in healthcare. “Our patients deserve to know exactly what they’re paying for,” she stated. “This recognition from Money underscores our efforts to ensure that every individual can make educated choices about their health expenses.”

The accolade also reflects the tireless work of ChristianaCare’s medical staff. With an A-grade in both price transparency and physician quality, the hospital has demonstrated its ability to balance affordability with world-class medical expertise. Dr. Nevin praised the team’s relentless pursuit of excellence, attributing the success to the collective effort of caregivers who prioritize patient well-being above all else.

Innovative Approaches to Price Transparency

ChristianaCare’s groundbreaking initiatives in price transparency have set new standards in the healthcare industry. Since launching its dedicated website in 2018, the hospital has consistently updated and expanded its offerings to provide consumers with accurate and accessible information on healthcare costs. This tool has become an invaluable resource for those seeking clarity on pricing for over 300 common services.

The platform not only lists prices but also breaks down costs according to various insurance providers, ensuring that patients can easily compare options and plan their expenses. Rob McMurray, MBA, chief financial officer, highlighted the significance of this initiative. “We believe in empowering our community with the knowledge they need to navigate healthcare decisions confidently. Our customer service team is always ready to assist with personalized guidance, making the entire process smoother and more transparent.”

Leadership in Healthcare Quality and Safety

Kert Anzilotti, M.D., MBA, system chief medical officer and president of the Medical Group at ChristianaCare, underscored the organization’s relentless focus on quality and safety. “Our primary objective is always the health and safety of our patients,” he remarked. “This recognition is a testament to the ongoing improvements we make to our systems and processes.”

Dr. Anzilotti credited the hospital’s high-performing doctors and providers for their expertise and dedication. “Our caregivers are the backbone of this success. They continuously expand their knowledge and refine their skills to deliver the best possible care. This award belongs to them, as they have earned it through their daily commitment to excellence.”

Achieving National Recognition Through Data-Driven Excellence

Money magazine’s rigorous evaluation process involved analyzing over 30,000 data points to identify the top 75 hospitals in the nation. Factors such as physician experience, patient outcomes, and price transparency were crucial in determining the rankings. Denniston Data, a leading healthcare transparency firm, played a pivotal role in collecting and analyzing these statistics.

ChristianaCare’s inclusion in this elite group is a reflection of its comprehensive approach to healthcare. By combining cutting-edge medical practices with a strong emphasis on transparency, the hospital has established itself as a model for others in the field. Dr. Anzilotti expressed pride in this accomplishment, noting that it reinforces the hospital’s mission to serve the community with integrity and excellence.